Name
Operator Case Study 6: Streamlining Service Operations: AI for Smarter Ticket Triage and Resolution
Date & Time
Thursday, April 9, 2026, 4:45 PM - 5:00 PM
Description
- Automating the triage and resolution of common, low-risk service tickets using AI to free up skilled personnel for more complex tasks.
- Learning from historical ticket data to intelligently route and escalate complex issues to the appropriate human expert along with relevant context.
- Reducing resolution times and improving workforce productivity by creating a seamless collaboration between AI and human teams.